Other FAQ for Electric Bikes

Q: Do you need a licence to ride our electric bikes?

No.  Our electric bikes are classified as power assisted bicycles and meet all the requirements under section 2 (1) of the Canada motor vehicle safety regulations.

You must be 16 years or older and wear an approved helmet (although this age can vary slightly between provinces).  No motor vehicle liability insurance is required.  As with normal bicycles, ebikes cannot be ridden on certain controlled-access highways.

Q:  How far will I go on one full charged battery?

This depends on the product you’ve purchased.  The City Commuter electric bikes have typical ranges of between 30km and 80km in real riding conditions, depending on the battery capacity you have purchased.  However, ranges of 100km or more can be achieved if conditions are right.  The ranges for the Comfort Cruiser electric bikes are a bit less due to the nature of the direct drive 500W motor.  Typical ranges for the Pedego Cruisers are 25-50km for the 10Ah battery and 35-70km for the 15Ah battery.  Of course your range will depend on factors such as how hard you pedal, the load on the bike, tire pressure, wind resistance, terrain, etc.  This is a very common question so we've dedicated a bit more space to it on our Batteries and Range page.

Q: Can the electric bicycle be ridden with just pedal power?

Yes. The choice is yours - battery power, pedal power or a combination of both. The latter actually achieves the best results; just bring in the power when you need it ... hills, head wind, late for work, wanting to pass that lycra speedster! Pedego electric bikes also ride beautifully with the power turned off ... no resistance from the motor, combined with quality bicycle components make for a superb ride!

Q: How do the pedal assist settings work on the Pedego control panel?

To give you total control of the amount of power being delivered to the motor, the Pedego City Commuter and Interceptor electric bikes use a unique combination of a throttle and an LCD control panel which has a range of power settings.  Just change the setting by pushing the 'Assist' button. The maximum pedal assist setting (Level 5) gives you all of the motor's power.  When you start pedalling, after 0.75 of a pedal revolution, the rider will get 100% of the motor's power.  The lower pedal assist settings just give you different proportions of the motor’s power.  Lower modes are safer to use in heavy traffic, severe road conditions or can be used when the rider feels like using less assistance than normal.  The throttle is operated in the 'zero' pedal assist setting and can be used competely independently so you can get assistance without pedalling.

Q: What type of maintenance is required for electric bikes?

Not much beyond standard bike maintenance.  We advise that moving parts are kept clean and well lubricated and total submersion of the electronics and motor in water be avoided. You can ride in the rain as the bikes are weather proof, however, they are NOT waterproof and riding through deep water could lead to system failure.  The lithium batteries do require some care, particularly when left for long periods unused.  Check out this entry on our blog which gives advice on battery care.

Q: How can I get a hold of spare parts for my electric bike?

The dealer from which you purchased the bike will provide spare parts for your bike and assist with the general maintenance of your bike. Voltage Bikes and Pedego California stock spare electronic components and are able to ship these to dealers at short notice.

Q: Does the battery recharge going down hill?

No, our electric bikes do not have regenerative charging.  This type of charging is generally not very efficient i.e. you have to ride a long way for a small amount of recharging.  In any case, with our large batteries and efficient motors our bikes have extremely long riding ranges, making such recharging unnecessary on our bikes.  The Pedego internal free wheel motors mean no dragging or rubbing when coming down hills or when not in use, making the electric bike feel more like a normal bike to ride.

Q: When should I recharge the battery?

After the initial conditioning period (several shallow discharges), there is no particualr discharge pattern requried.  For example, there is no need to fully discharge the battery before recharging.  Lithium polymer batteries actually prefer small discharges and do not have a 'memory' like some other battery technologies.  We advise recharging the battery as regularly as possible. The battery represents nearly 50% the value of your ebike and must be of the highest standard to give you good value for money. Pedego batteries are the best on the market and they come with a 3 year limited warranties. Always check the warranty details before you buy an ebike. Check out this entry on our blog which gives further advice on battery care.

 Q:  How long does it take to re-charge the battery?

Usually between 3 to 5 hrs from fully discharged, depending on the size of the battery.  There are different size batteries between the various Pedego and Wisper electric bikes.

Q:  What is the life of the battery?

Depending on use, our advanced Lithium Polymer battery packs will last 3 to 5 years. The Pedego batteries have a limited 3 year warranty ... this says it all!

Q: Does the motor slow me down when not in use?

The Pedego motors are both brushless motors whihc have an internal freewheel so the motor is stationary when not powered. This means when you are not using the motor, there is no resistance from it ...  your ebike performs exactly as a bike, as there is no extra friction. In a motor without an internal freewheel, friction builds once you are over about 20kph, even in a brushless motor.  Going down a steep hill you can hear and feel the planetary gears screaming.

Q: Is there any way to secure or lock the battery when I leave my electric bike parked or do I have to take it with me?

On Pedego eBikes the battery is quick-locked onto the bike frame and is totally secure. Naturally you still have the choice to unlock it and take the battery pack with you.  In addtion, the Pedego Cruiser bikes have a lock on the rear hub.

Q: How does the energy use compare to a car?

An electric bicycle uses approximately 0.03MJ per km. By comparison, an average car (10L/100km) uses 3.3MJ per km. This is a difference of approximately 100 times. An eBike gets the equivalent of 1,000km per litre!!